This Privacy Policy explains how [LEGAL ENTITY NAME], LLC, doing business as Texas Property Tax Advocates ("Texas Property Tax Advocates," "we," "us," or "our"), collects, uses, and shares information when you visit TexasPropertyTaxAdvocates.com (the "Site"), request a property review, or communicate with us. We provide property situation guidance, not legal or tax advice. Texas Property Tax Advocates is a private company and is not affiliated with any county, court, or government agency.
Our core promise. We do not sell your personal information. We do not share your mobile phone number or text-messaging consent with third parties or affiliates for their own marketing purposes. We use your information to review your property situation and communicate with you about it.
1. Scope of this Policy
This Policy applies to information we collect through the Site and through our communications with you by mail, email, phone, and text. It does not apply to third-party websites or services that have their own privacy policies.
2. Information we collect
We collect information you provide and information generated through your interactions with us:
- Contact details — your first and last name, email address, and mobile phone number.
- Property details — the property address and county, and information about the tax or ownership situation that you choose to share.
- Communications — the content of your messages, replies, and call notes when you contact us or we speak with you.
- Consent records — records of the consent you give to be contacted (including the date, time, method, and the language you agreed to), which we keep for compliance.
- Technical/usage data — limited data such as device, browser, and pages viewed, collected automatically as described under Cookies & Analytics below.
3. Information from public records
Because we reach out to property owners about specific properties, we may obtain owner and property information from publicly available records and data sources before you have contacted us. We use this information only to determine whether a property review may be relevant and to make an initial, property-focused inquiry. If you ask us not to contact you, we honor that request and suppress the record.
4. How we use information
- To review your property situation and prepare for and conduct your consultation.
- To contact you about your property review, schedule and confirm appointments, and follow up.
- To respond to your questions and provide the guidance you request.
- To connect you, only with your agreement, to appropriate independent third-party professionals (such as a licensed property tax lender or an attorney) when relevant to your goals.
- To maintain do-not-contact and consent records and otherwise comply with our legal obligations.
- To operate, secure, and improve the Site.
5. SMS consent & mobile data
If you opt in to text messages, we use your mobile number to send the messages described in our Terms of Service (review confirmations, scheduling, reminders, and follow-ups about your review).
No sharing of mobile or consent data. Mobile information collected for SMS — including your phone number and your text-messaging opt-in/consent — will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell this information. We share it only with the communications providers that operate the messaging on our behalf, and only to deliver the messages you asked to receive. All of the data-sharing described in this Policy excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for marketing purposes, excluding aggregators and providers of the text message services.
You can opt out at any time by replying STOP to 844-937-2982, or text HELP for assistance. Message and data rates may apply.
6. How we share information
We do not sell your personal information. We share information only as follows:
- Service providers. With vendors that operate our Site and communications on our behalf (for example, hosting, customer-relationship, email, and SMS providers), under contracts that limit them to using the information only to provide services to us.
- Independent professionals, with your agreement. If you want to explore a property tax loan or attorney-supported review, we share only what is needed to make that connection, and only with your consent.
- Legal and safety. When required by law, legal process, or to protect rights, safety, or the integrity of our services.
- Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Policy.
We never share your mobile phone number or SMS consent with third parties or affiliates for their own marketing.
7. Cookies & analytics
The Site may use cookies and similar technologies to operate properly, remember preferences, and understand how the Site is used. You can control cookies through your browser settings. We may use analytics tools (for example, [ANALYTICS PROVIDER, IF ANY]) that collect limited usage data to help us improve the Site.
8. Data retention
We keep your information for as long as needed to provide our services and to meet legal, tax, and compliance obligations. In particular, we retain consent and do-not-contact records for the period required to demonstrate compliance with applicable communication laws. When information is no longer needed, we take reasonable steps to delete or de-identify it.
9. Data security
We use reasonable administrative, technical, and organizational measures designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your choices & opt-outs
- Text messages: reply STOP to 844-937-2982 to cancel.
- Email: use the unsubscribe link in any marketing email.
- Phone: ask to be placed on our internal do-not-call list, or call 844-937-2982.
- Access/correction/deletion: contact us using the details below to make a request.
11. Your Texas privacy rights
Depending on your state and eligibility, you may have rights to access, correct, delete, or obtain a copy of your personal data, and to opt out of certain processing. Texas residents may have rights under the Texas Data Privacy and Security Act. To exercise any right, contact us using the details below; we will verify and respond as required by applicable law. You may appeal a decision by contacting us at [CONTACT EMAIL].
12. Children's privacy
The Site is intended for adults and is not directed to children under 18. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.
13. Changes to this Policy
We may update this Policy from time to time. The "Last updated" date above reflects the most recent version, and material changes will be posted on this page.
14. Contact us
See also our Terms of Service and Legal Notice.